Consumer Alerts

Beware of Text message SMiShing Attacks!

We had several reports of SMiShing attacks (text phishing) by several financial institutions (primarily in the eastern region of the U.S). Cardholders are receiving suspicious text messages attempting to collect information about their card

SMiShing is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as card number, CVV2 (the security code on the back of your card), and PIN. The text message may contain either a website address or more commonly, a phone number that connects to an automated voice response system, which then asks for personal information.

The following are examples of SMiShing messages recently sent to cardholders:

• Text message originating from either This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

• ABC CU has deactivated your Debit Card. To reactivate contact: 512XXXXXXXX (capturing local area codes)

• This is an automated message from ABC Bank. Your ATM card has been suspended. To reactivate call urgent at 1866215XXXX

• Text message originating from This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it. /VISA(Card Blocked) Alert. For more information please call 1877XXXXXXX

Never provide personal information to anyone claiming to be your institution that is asking for a card number, CVV2 or PIN number.

 

VISA Credit Card Scam

Consumer Alert! Learn about the latest phishing scam.

We want make you aware of a scam involving an email about your Visa Credit Card. Don't fall for this!

You may receive an e-mail notifying you that of possible fraud on your VISA Credit Card. It will appear that is from the VISA Fraud Center. Do not respond or click on any of the links. Please call us directly if you have any questions regarding your account or your VISA Credit Card.

Property tax reassessment scam

consumeralert nolinkConsumer Alert! Learn about the latest phishing scam.

We want make you aware of a scam involving companies offering to file for a property value re-assessment. Don't fall for this!

You may receive a letter in the mail — or e-mail — designed to look like it's from the County Assessor or other government office. The letter often tells the property owner to send in a check to have a re-assessment done on their property to lower their property taxes.

These companies may charge hundreds of dollars to file for a reduction in value on behalf of the property owner. Some companies are even imposing late fees if the application is received after an arbitrary deadline. Be aware that solicitations from private companies offering to pursue a reduction in property taxes must clearly indicate that they are NOT a government agency and that their services are NOT approved or endorsed by any government agency. Failure to provide such notice is a violation of California law.

Bottom line: You can contact your County Assessor's office and file for a reassessment yourself, quickly and easily. And usually, at no cost.